PRIVACY POLICY

Masayume Studio

Last updated: May 2025

DATA CONTROLLER

Masayume Studio (SASU)
Jonathan Carène, Managing Director

Website: www.masayume-studio.com

WHAT DATA WE COLLECT

Contact Information

When you contact us via:

Contact forms: Name, email, phone (optional), project details
Email correspondence: Email address, message content
Quote requests: Business information, project requirements
AI Assistant interactions: Conversation data for service delivery

Automatic Data Collection

Website analytics: IP address, browser type, pages visited, duration
Cookies: As detailed in our Cookies Policy
Log files: Technical data for security and performance

WHY WE COLLECT DATA

Legitimate Business Purposes

Service delivery: Fulfill your creative project requests
Communication: Respond to inquiries and provide updates
Business management: Create quotes, invoices, project management
Legal compliance: Meet tax and business record requirements

Website Improvement

Analytics: Understand website usage and improve user experience
Security: Protect against fraud and unauthorized access

LEGAL BASIS FOR PROCESSING

Contract performance: Execute agreed services
Legitimate interests: Business operations, security, improvement
Consent: Marketing communications (opt-in only)
Legal obligations: Tax records, business compliance

HOW WE SHARE DATA

We DO NOT sell or rent your personal data.

Limited Sharing

AI Services: Project data may be processed through AI platforms (Midjourney, OpenAI, etc.) as necessary for service delivery
Payment processors: Stripe for secure payment processing
Legal requirements: If required by law or legal proceedings
Business transfer: In case of company acquisition (rare)

DATA RETENTION

Active projects: Duration of project + 3 years for warranty/support
Completed projects: 10 years for legal/tax obligations
Marketing communications: Until you unsubscribe
Website analytics: Maximum 26 months
Unsuccessful inquiries: 3 years then deleted

YOUR RIGHTS (GDPR)

You have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate information
Erasure: Request deletion (subject to legal obligations)
Portability: Receive your data in a structured format
Restriction: Limit how we process your data
Objection: Object to processing based on legitimate interests
Withdraw consent: For marketing communications

To exercise these rights: Email contact@masayume-studio.com

DATA SECURITY

We implement appropriate technical and organizational measures:

Encryption: Secure data transmission and storage
Access control: Limited access to authorized personnel only
Regular updates: Security patches and monitoring
Backup procedures: Secure data backup and recovery

INTERNATIONAL TRANSFERS

Some of our service providers may be located outside the EU:

Stripe: Payment processing (adequate protection mechanisms)
AI platforms: Creative services (legitimate interests, contractual protection)
Wix hosting: Israel (EU adequacy decision)

CHILDREN'S PRIVACY

Our services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have collected such data, contact us immediately.

UPDATES TO THIS POLICY

We may update this Privacy Policy periodically. Significant changes will be communicated via:

Website notification
Email to active clients
Updated "last modified" date

COMPLAINTS

If you have concerns about our data practices:

Contact us first: contact@masayume-studio.com
EU residents: File a complaint with your local Data Protection Authority
French residents: CNIL (Commission Nationale de l'Informatique et des Libertés)

CONTACT US

For any privacy-related questions, contact us using the form on this page: contact
Subject line: "Privacy Inquiry"

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.